Refund Resolution Program
Refund Resolution Program
Deelicious Divine Wigs is committed to transparency, accountability, and restoring trust with our community.
This Refund Resolution Program has been established to address eligible unresolved orders placed prior to our official February 2026 relaunch implementation, including qualifying unresolved orders originally placed during 2023 - 2024.
This program is designed to bring closure to past orders while allowing the brand to move forward with improved systems, policies, and operations.
Eligibility
This program applies only to orders placed before the official relaunch date.
To be eligible, the order must meet all of the following criteria:
• Order was placed prior to relaunch
• Order remains unresolved or incomplete
• Client has not already received a refund
• Claim is submitted within the stated resolution window
Orders placed after relaunch are not eligible and are governed by our current Refund Policy.
Resolution Options
Eligible claims may be resolved through one of the following options, at the discretion of Deelicious Divine Hair:
• Refund issued in full or partial amount
• Store credit toward a future purchase
• Replacement unit (if applicable)
Resolutions are determined based on order status, documentation provided, and availability.
Required Documentation
To submit a claim, clients must provide:
• Full name used on the order
• Order number
• Email address used at checkout
• Proof of payment (receipt, confirmation email, or transaction ID)
Incomplete submissions may delay or void eligibility.
Resolution Timeline
Approved claims are reviewed following receipt and verification of all required documentation. Once approved, customers will receive information regarding their applicable Resolution pathway and, where applicable, their assigned refund processing start window.
Review and scheduling timelines may vary based on claim complexity, documentation, and current Resolution Program processing capacity.
Refund Processing Queue & Start Windows
Approved structured refund requests are placed into the Refund Resolution processing queue following verification and approval.
Approval into the Refund Resolution Program does not automatically mean installment payments will begin the following month. Each approved request is assigned an individual processing start window based on the date of approval, existing active Resolution commitments, and current program processing capacity.
Once an approved request reaches its assigned processing window, the customer will receive an official Refund Resolution Payment Schedule outlining the verified refund amount, installment amounts, and scheduled payment dates.
Tier placement determines the approximate installment structure and processing duration once active processing begins and does not guarantee an immediate payment start date.
Structured Refund Resolution Payment Terms
Approved structured refunds are issued through scheduled installment payments based on the customer’s assigned Tier and processing start window.
Tier 1 — Orders Under $600
Estimated Active Resolution Timeframe: Approximately 60 Days
Tier 2 — Orders Between $600–$900
Estimated Active Resolution Timeframe: Approximately 90 Days
Tier 3 — Orders Over $900
Estimated Active Resolution Timeframe: Approximately 120 Days
Higher-balance claims, including verified balances over $1,000, may require additional processing time or an extended installment schedule due to the size of the approved balance. Any applicable timeframe or scheduling adjustments will be communicated to the customer in writing.
PLEASE NOTE:
Tier timelines begin once active refund processing starts. Approval does not guarantee an immediate payment start date. Specific installment amounts and payment dates will be provided in the customer’s official Refund Resolution Payment Schedule.
If the original payment method is no longer available, an alternative approved payout method may be requested before processing begins.
All Refund Resolution updates and payment schedules will be communicated by email.
Additional Resolution Options
In certain qualifying cases, Deelicious Divine Wigs may offer alternative resolution options in place of or in combination with structured refund processing. Available options may include:
• Priority Order Fulfillment
• Enhanced Store Credit
• Partial Refund + Store Credit Combination
• Upgraded Fulfillment Options
• Other approved resolution arrangements determined during individual order review
Resolution eligibility, availability, collection value adjustments, and fulfillment options may vary depending on original order details, current collection pricing, operational capacity, vendor availability, and overall resolution review status.
Acceptance of any alternative resolution arrangement will be documented and confirmed directly through official customer service email communication prior to processing.
Important Disclosures
• This program is temporary and applies only to legacy orders
• Submission of a claim does not guarantee approval
• Duplicate claims or abusive submissions will be denied
• Participation in this program waives the right to initiate chargebacks or legal action related to the same order
Program Closure
The Refund Resolution Program is a temporary structured resolution initiative created specifically for qualifying legacy orders.
Deelicious Divine Wigs reserves the right to close or modify the submission window once all eligible claims have been reviewed or operational capacity has been reached.
How to Submit a Claim
To initiate a refund resolution request, please fill out the form below or contact us at:
Email: customerservice@deeliciousdivinewigs.com
Subject Line: Refund Resolution Program – Order #[Your Order Number]
Submit Your Claim
Please complete the form with accurate details to begin you resolution request.
Moving Forward
Deelicious Divine Wigs has grown, evolved, and implemented stronger systems to better serve our clients.
This Refund Resolution Program exists to bring closure to past orders with care, structure, and integrity—while allowing the brand to move forward with clarity and intention.
This next chapter reflects important lessons learned, meaningful growth, and a renewed commitment to operating with transparency, consistency, and elevated standards.
Thank you to those who have shown patience and understanding. We are committed to delivering an elevated experience that reflects the standards and values behind this new era.
Last Updated
Last updated: August 2026
Updated to reflect current Refund Resolution processing and payment scheduling procedures.